Return Policy

If you receive a damaged or wrong item, please contact us immediately.  We will gladly accept returns within 30 days of your order shipment date.  No refunds or exchanges will be accepted after 30 days.  All merchandise must be in resalable condition and with tags still attached and returns will be processed within 14 days of receipt.  Please include your order number in the subject line of your e-mail.

Purchases made from our retail stores cannot be returned/exchanged through our online shop.  Only items sold within the U.S. will be accepted for returns/exchanges.  Orders cannot be modified or cancelled once processed and shipped.  Customers are responsible for return shipping costs which are non-refundable.

    All return items must be pre-authorized by a customer service representative.  Please contact us at:

    Please mail all return and exchange items to:

    T&C Surf Customer Service
    99-807 Iwaena Street
    Aiea, HI 96701