COVID-19 UPDATE: We appreciate your patience with the shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We'll send an email to you as items in your order ship, or if there are updates on the status of your order.
Customers are responsible for making sure the order placed is correct in size, color, style, shipping address, etc. Once orders are placed we cannot edit or adjust them.
RVCA Hawaii Orders Ship Free Promo:
All Hawaii orders receive FREE SHIPPING on specific RVCA products. Free shipping will apply to any order with just RVCA or RVCA and T&C Surf products ONLY. Combining other surf brand products with RVCA orders are excluded. Applies to new purchases only. Free shipping will only be available to Hawaii zip codes. Initial shipping fee will be charged at check out, but refunded once order is placed and meets all promotion requirements.
Calculated shipping rates for domestic orders only. Standard shipping for orders in the U.S. via USPS First Class (4 business days) or Priority Mail (3-5 business days). These are estimated delivery times given by USPS, but nothing is guaranteed. Once packages leave our facility, T&C Surf has no control on delivery time/process.
Orders are processed and shipped 1-3 days after order date. Orders placed over the weekend or on select holidays will be processed on the next business day.
FREE STANDARD SHIPPING (U.S. ONLY) is offered for orders over $75
**Customers will be responsible for any additional costs for orders with incorrect shipping information inputted at checkout.
**T&C Surf is not responsible for wrong shipping information inputted at checkout.
International shipping is available via USPS Priority Mail International (excluding Japan, Australia, New Zealand, and Brazil). Shipping costs vary on country and size/weight of your order. Orders shipped outside of the U.S. are subject to regular customs duties and fees charged by the destination country. Please allow 3-5 weeks for your order to arrive, depending on destination and customs processing.
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence. T&C Surf Designs is not responsible for any packages held by international customs agencies and it is not the responsibility of T&C Surf Designs to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges. For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. T&C Surf Designs is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of. Status updates beyond the United States are only available for select countries. Customers will need to contact their local Postal Service for package updates.
For questions regarding our shipping policy you can contact us by e-mail at firstname.lastname@example.org