COVID-19 UPDATE: We appreciate your patience with the shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We'll send an email to you as items in your order ship, or if there are updates on the status of your order.
Customers are responsible for making sure orders placed contain the correct size, color, style, shipping address, etc. Once orders are placed we cannot edit or adjust them. Customers are responsible for any additional shipping cost.
Mahalo Pack Promotion: Spend $50 on our 50th Year Collection (excluding Yeti Bottles) and receive a FREE Mahalo Pack - valued at $12.00. Total purchase must be made in the same transaction. If you do a return, you must surrender the free gift as well. If not, the value of the return is less the value of the gift ($12.00). While supplies last.
Stolen/Lost Packages: We ship orders via USPS with a Tracking link that is sent to your email when your Order has been processed. If your package is lost, please file a Policy Report IMMEDIATELY. Then, email us with your Order # and all supporting documents from the Policy Report.
Damaged Packages: If an item comes damaged as a result of shipping, please contact us immediately. DO NOT discard the shipping box/package to facilitate the investigate process if necessary. Please email us with pictures of your damaged merchandise and your Order #.
Calculated shipping rates for domestic orders only. Standard shipping for orders in the U.S. via USPS First Class (4 business days) or Priority Mail (3-5 business days). These are estimated delivery times given by USPS, but nothing is guaranteed. Once packages leave our facility, T&C Surf has no control on delivery time/process.
Orders are processed and shipped 1-3 days after order date. Orders placed over the weekend or on select holidays will be processed on the next business day.
FREE STANDARD SHIPPING (U.S. ONLY) is offered for orders over $75
International shipping is available via USPS Priority Mail International (excluding Japan, Australia, New Zealand, and Brazil). Shipping costs vary on country and size/weight of your order. Orders shipped outside of the U.S. are subject to regular customs duties and fees charged by the destination country. Please allow 3-5 weeks for your order to arrive, depending on destination and customs processing.
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence. T&C Surf Designs is not responsible for any packages held by international customs agencies and it is not the responsibility of T&C Surf Designs to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges. For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. T&C Surf Designs is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of. Status updates beyond the United States are only available for select countries. Customers will need to contact their local Postal Service for package updates.
For questions regarding our shipping policy you can contact us by e-mail at email@example.com